Voice of Customer

Turn feedback into better services.

Service centres, contact centres, apps, surveys and social media, brought together in one governed view. Sentiment is analysed natively in Arabic and English, and every finding becomes an owned, trackable task.

Every voice heard. Every insight acted on.

AI-enabled

  • Native sentiment analysis in Arabic and English
  • Automatic clustering by theme, service and channel
  • Confidence-scored findings, de-duplicated
  • Suggested actions routed to the right owner

Everything in Voice of Customer

  • Omnichannel collection: CRM, social media, surveys and web feedback in one place.
  • Native Arabic sentiment: Positive, neutral or negative, in Arabic and English.
  • Issue clustering: By theme, service and channel.
  • AI findings: Confidence-scored summaries, de-duplicated.
  • Case management: Approved findings become owned tasks.
  • Trend analysis: See every improvement land, and act early on emerging themes.

How it works

  1. Collect: From every connected channel.
  2. Understand: Sentiment and categories by theme, service and channel.
  3. Find: AI findings, confidence-scored and de-duplicated.
  4. Act: Owned, trackable tasks that close the loop.

Deployment

Voice of Customer is configured and extended for each client, and deployed where your data needs to live.

  • On-premises: On your servers, air-gap ready.
  • Your private cloud: Deployed in your own cloud tenancy, under your control.